Wi-Fi Optimisation

[sarfp2003]

Can I have Wi-Fi optimisation turned off for my network as it keeps resetting my channel settings and causing my WiFi to keep dropping aswell.

[Debbie-TalkTalk]

Hi sarfp2003

How's the connection been since the WIFI optimisation was switched off?

[Debbie-TalkTalk]

Hi sarfp2003

Apologies for this.

The WIFI optimisation has been switched off, please let us know how the connection compares.

Thanks

Debbie

[Skynet_TX]

Hi @sarfp2003,

The support team here will be able to do this for you when they return tomorrow.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

• Your name
• Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
• An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).