VPN BLOCKED

[chelleb995]

My VPN is blocked , can you send out a firmware update please? 

[Debbie-TalkTalk]

Hi chelleb995

How's the connection been since the firmware update?

[Debbie-TalkTalk]

Hi chelleb995

I'm really sorry for the delay.

The firmware has now been updated, please can you retest?

[Karl-TalkTalk]

Hi

This has not been updated as yet, I've emailed our devices manager to see if they can schedule this.

Karl.

[chelleb995]

Hi has the router been updated with new firmware 

Thanks 

[chelleb995]

Hi ....  has the router been updated  yet with the new firmware? 

[Debbie-TalkTalk]

Hi chelleb995

Thanks for letting me know that the new router is connected.

I have asked our Devices Team to push the new firmware to your router and I will post back to confirm once this has been completed.

Thanks

Debbie

[chelleb995]

Hi , new router is in and working but  it still won't connect to VPN, please advise. 

Thanks 

[Debbie-TalkTalk]

Hi chelleb995

Thanks for your reply.

You should hopefully receive this today.

Debbie

[chelleb995]

Hi, No not yet.

[chelleb995]

Hi, no not yet.

[Debbie-TalkTalk]

Hi chelleb995

Have you received the replacement router?

Thanks

[Debbie-TalkTalk]

Hi chelleb995

No problem 🙂

Thanks

Debbie

[chelleb995]

Ok   thank you 

[Debbie-TalkTalk]

Hi chelleb995

Thanks for your reply.

I've ordered the router and you should receive this within the next 24-48hrs. Please let us know once the new router is connected to the line.

Debbie

[chelleb995]

Hi,  a new router is absolutely  fine to send Thank you. 

[Debbie-TalkTalk]

Hi chelleb995

Thanks for confirming this.

I have tried again but the firmware update is still failing, apologies again for this.

I think we will need to send a replacement router. Are you happy for me to arrange this now?

[chelleb995]

Yes it was 

[Debbie-TalkTalk]

Hi chelleb995

Just to confirm, was this a pin hole reset for ten seconds?

[chelleb995]

Hi,  I have just reset the router.

[Debbie-TalkTalk]

Hi chelleb995

Thank you. I will post back this evening to let you know how I get on.

Debbie