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Broadband help

For queries about your TalkTalk broadband service.

VPN Connection issue

Porcherlaura
First Timer
Private Message
Message 7 of 7

Hello, I can't connect to my office VPN using my TalkTalk broadband connection. 

VPN connection works fine if I use my phone's hotspot connection so there are no issues with the VPN settings. I saw some users referring to router firmware update?

Can you please help as I work remotely and I'm very limited with only my phone's 4G connection. Thank you

L Porcher
0 Likes
6 REPLIES 6

Message 1 of 7

Hi Porcherlaura

 

I'm so glad to hear this, thanks for confirming 🙂

 

I have also sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

0 Likes

Message 2 of 7

Hi Debbie, great news, it's working! Thank you so much!

L Porcher

Message 3 of 7

Hi Porcherlaura

 

No problem 🙂

 

The firmware has updated, please can you retest?

 

Thanks

 

Debbie

Message 4 of 7

Hi Debbie thank you for replying so quickly, yes you can update the firmware please. 

L Porcher

Message 5 of 7

Hi Porcherlaura

 

Will it be ok if I make a change to your firmware now?

 

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

 

Thanks

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi Porcherlaura

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie