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Broadband help

For queries about your TalkTalk broadband service.

VPN Issues

Finnigan14
First Timer

on ‎29-04-2022 10:28 AM

Message 7 of 7

Hi,

 

I am having issues connecting to my work VPN. Talking to a few other people recently at work they have had the same issue with TalkTalk routers restricting a VPN connection. Apparently the router requires a firmware update. 

 

Please advise how i go about getting a firmware update?

 

Alex

0 Likes
6 REPLIES 6

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Finnigan14

on ‎29-04-2022 11:17 AM

Message 1 of 7

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Finnigan14
First Timer
In response to Karl-TalkTalk

on ‎29-04-2022 11:16 AM

Message 2 of 7

All working now. thanks Karl. 

 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Finnigan14

on ‎29-04-2022 11:15 AM

Message 3 of 7

Hi

 

All done, test the VPN now.

 

Regards,
 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Finnigan14

on ‎29-04-2022 11:07 AM

Message 4 of 7

Hi

 

I'll push the update now, your router will reboot in about 5 mins, just let it do it's thing and I'll get back to you to confirm its all done.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Finnigan14
First Timer

on ‎29-04-2022 10:52 AM

Message 5 of 7

Hi Karl, phone number added to my profile. 

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎29-04-2022 10:37 AM

Message 6 of 7

Hi

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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