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VPN Stopped working - help required please 🙏🏻

Maudymumfuzz
First Timer
Private Message

on ‎14-04-2022 07:18 PM

Message 10 of 10

Hi there,

I know there are many posts like this one but I am currently commuting between hospital and working from home, when suddenly my VPN stopped working when I tried to sign in from home. I haven’t previously experienced any issues but realised it’s a problem when I ventured on here. Can anyone advise how this can be sorted please? 
thanks so much 

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9 REPLIES 9

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎21-04-2022 08:30 AM

Message 1 of 10

Hi Maudymumfuzz

 

How are getting on?

 

Debbie 🙂

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Maudymumfuzz

on ‎20-04-2022 06:09 AM

Message 2 of 10

Hi Maudymumfuzz

 

Thank you 🙂  Please let us know how you get on.

 

Debbie

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Maudymumfuzz
First Timer
Private Message
In response to Debbie-TalkTalk

on ‎19-04-2022 02:18 PM

Message 3 of 10

Thanks so much Debbie and everyone for the replies, I hope you all enjoyed the holiday weekend 🙏🏻. I am heading home tomorrow so I will retest and hopefully have good news! I really appreciate your help xx

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Maudymumfuzz

on ‎19-04-2022 08:20 AM

Message 4 of 10

Hi Maudymumfuzz

 

I've made a change to your router firmware, please can you retest and let us know how the connection compares?

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Private Message

on ‎18-04-2022 06:55 PM

Message 5 of 10

The support team won't have been around over the holiday weekend, so hopefully you will hear more tomorrow.

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Maudymumfuzz
First Timer
Private Message
In response to Debbie-TalkTalk

on ‎18-04-2022 09:21 AM

Message 6 of 10

Hi Debbie,

Could you advise when the firmware will be updated please?

thanks so much 

Maudy 

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Maudymumfuzz
First Timer
Private Message

on ‎15-04-2022 11:25 AM

Message 7 of 10

Hi 

thanks so much for the replies, I am home atm if that helps. The router is a SG4K100130 but I would have to check with IT regarding the VPN and they aren’t in until Tuesday. I was hoping the firmware update would sort things 🙏🏻.. 

thanks so much I really appreciate it

Maudy 

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎15-04-2022 08:20 AM

Message 8 of 10

Hi Maudymumfuzz

 

Apologies for this.

 

I will need to make a change to your router firmware.

 

When would be the best time to update the firmware? We advise to leave the router switched on without rebooting whilst we update the FW.

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Private Message

on ‎14-04-2022 08:41 PM

Message 9 of 10

Hi @Maudymumfuzz,

 

What model of router do you have ?

 

If you have the Sagemcom Wi-Fi Hub can you go to http://192.168.1.1/ and see what 'version' it says near the bottom of the login screen (it will start with SG4K)

 

Also, what VPN software are you trying to use, or is it the built in Windows 10/11 VPN ?

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