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Broadband help

For queries about your TalkTalk broadband service.

VPN access stopped working - like so many other people

StefUK
Team Player
Private Message

on ‎23-05-2022 01:27 PM

Message 5 of 5

Please can someone help me. My VPN stopped working a couple of months ago. I spoke to talk talk customer services who to be honest were useless. I was told I need to upgrade to fibre broadband which I now have a yet it still doesn't work. It works perfectly fine everywhere else i go so it is definitely my talk talk internet that is stopping it from functioning. I need this for work urgently. Any help will be very much appreciated. 

 

Stephanie Wood
0 Likes
4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message
In response to StefUK

on ‎01-06-2022 02:08 PM

Message 1 of 5

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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StefUK
Team Player
Private Message

on ‎01-06-2022 02:07 PM

Message 2 of 5

Whoever fixed it I am eternally grateful to you. A million thank yous 🙂 

 

Stephanie Wood
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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎01-06-2022 02:04 PM

Message 3 of 5

Hi StefUK

 

I've updated the router, please try the VPN connection now.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎01-06-2022 01:55 PM

Message 4 of 5

I have removed your 2 subsequent posts as duplicates.

 

Please post back on this thread with any additional information.

 

Staff will respond in due course as posts are dealt with in order, during normal office hours.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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