VPN connection issue (again)

[Alex7]

Hi,

I am no longer able to connect to my work VPN. Please resolve this as soon as possible.

Current router version is SG4K100130 (VPN broken).

Last time this happened you resolved it by updating my router version to SG4K10002829t

You have my permission to update my router version to resolve this.

[Alex7]

Hi Chris,

I'm trying to connect using Windows 10

The VPN type is PPTP

The server is vpn.digits.co.uk

[Chris-TalkTalk]

Hi Alex,

I'm sorry to hear that the new router hasn't resolved the problem. Could I just ask which VPN client you are using?

Chris

[Alex7]

Hi Chris,

The new router arrived today. Thanks for sending that across so quickly.

Unfortunately I'm still unable to connect to my work VPN. The new router FW version is SG4K100124

Is this a known issue with the latest FW version(s)?

I'm concerned that attempting another update will break the router again. Would there be reduced risk if you send me an image file of a working FW version so I can manually install it using the router gui?

Do you know when the next version will released automatically?

Many thanks

[Chris-TalkTalk]

Hi Alex7,

I've ordered a replacement router, it should be with you within 2 working days, apologies for any inconvenience 

Chris

[Alex7]

Hi Debbie,

Can you confirm a new router is on the way and if possible when it will arrive?

To do work I now need to connect to the internet to with my mobile and am worried about data usage.

[Alex7]

Unfortunately the factory reset doesn't seem to do anything

[Debbie-TalkTalk]

Hi Alex

Please can you try a factory reset? (pin hole)

[Alex7]

Hi Debbie,

Please send the new router. Do you know when it will arrive?

Does this mean I will be unable to connect to the internet with my current router? Will it help if i hard reset it?

[Debbie-TalkTalk]

Hi Alex

I'm really sorry about this. I will need to send you a new router, are you ok for me to arrange this?

Thanks

Debbie

[Alex7]

Hi Debbie,

Thanks for looking into this.

I'm no longer able to connect to the internet. Was there a problem with the FW update?

[Debbie-TalkTalk]

Hi Alex

The firmware update keeps failing. Please can you switch the router off and then back on again please?

Thanks

Debbie

[Debbie-TalkTalk]

Hi Alex

I'm really sorry about this.

I'm trying to change the FW back now. I will post back shortly/

Thanks

Debbie