VPN connection issue (again)

[Alex7]

Hi,

I am no longer able to connect to my work VPN. Please resolve this as soon as possible.

Current router version is SG4K100130 (VPN broken).

Last time this happened you resolved it by updating my router version to SG4K10002829t

You have my permission to update my router version to resolve this.

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

[Ricardo_Logaritmo]

Hi Debbie,
I am having exactly the same issue.
My modem is an FAST5364 3.00 firmware SG4K100136 with broken VPN.
Can you please update the firmware?
Thanks,
Ricardo

[Debbie-TalkTalk]

Closing thread. We will post on your topic on the Community.

Thanks

[Skynet_TX]

Hi @michaelpettifer,

The support team will help you on the new topic that you have created.

[michaelpettifer]

I have the same problem and need help 

[Debbie-TalkTalk]

Closing thread, I have posted on the other topics on the Community.

[Skynet_TX]

@Neil Taylor, you will need to start a new topic of your own to get assistance from the support team, if you do that then they should be able to help when they return on Tuesday.

For one of the TalkTalk Support Team on this community to be able to look into the issue you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in your new topic, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

[Neil Taylor]

I am having the exact same issues i cannot connect to my works VPN 

[Skynet_TX]

@Amyll, the support team will help you on the new topic you have created

[Amyll]

Hello, I am having the same problem and cannot access work VPN. Please can you support me to unblock this?

[Chris-TalkTalk]

That's great news Alex, thanks for letting us know

Chris

[Alex7 · Accepted solution]

Hi Debbie & Chris,

The new router arrived and I can confirm that the VPN is now working.

Thanks very much for your help. Much appreciated!

Alex

[Chris-TalkTalk]

OK thanks 🙂

[Alex7]

Thanks Debbie. I will let you know how I get on as soon as it arrives

[Debbie-TalkTalk]

Hi Alex

The Huawei WIFI hub will resolve the VPN issue.

The router is on its way and you should receive this within the next 24-48hrs.

Thanks

Debbie

[Alex7]

Hi Debbie,

Thanks for the update. Yes please send a Huawei WIFI hub if you think this will resolve the VPN connectivity.

Many thanks

[Debbie-TalkTalk]

Hi Alex

We are experiencing some issues updating the FW.

I think we should send a Huawei WIFI hub. Are you happy for me to arrange this?

Thanks

Debbie

[Debbie-TalkTalk]

Hi Alex

Sorry for the delay.

Our Products Team are still investigating this at the moment. I should hopefully have further updates today.

Thanks

Debbie

[Alex7]

Thanks Chris.

If it helps with the investigation, there were no VPN problems in FW version SG4K10002829t

[Chris-TalkTalk]

OK thanks, I'm just seeing if there's anything we can do from our end. I'll let you know when I have an update

Chris