VPN connection issues

[Devanti]

Was connecting through VPN with no issues now it cannot?  Firewall setting checked , can connect through another wifi provider, tried connecting with a colleagues PC with the same settings for VPN and that will not connect.  Router is working fine for all other services, did a full reset on the router and no difference.

This points to the Talk talk set-up or router, which was not changed or tampered with on my side.   

Please advise how to get this fixed.

[Karl-TalkTalk]

Hi

Glad the new router has helped.

Regards,

Karl. 

[Devanti]

Pleased to report that on plugging in the new router sent this sorted out the issue with my VPN connection problems.  Thank you for the wise decision to take the action of replacing the router.  

[Debbie-TalkTalk]

Hi Devanti

You're very welcome 🙂

Please let us know how you get on.

Thanks

Debbie

[Devanti]

Excellent ..thank you Debbie , will keep the forum posted on the result ...Appreciate your proactive approach and prompt action.

Devanti

[Debbie-TalkTalk]

Hi Devanti

This will be another WIFI hub, it's just a different make and model. I'm using the Huawei WIFI hub myself and mine performs really well.

The router is on its way, please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Debbie

[Devanti]

Hi yes this will be a good way forward and assume this new router would not degrade the current wifi signal strength and quality . Please confirm.

[Debbie-TalkTalk]

Hi Devanti

Thanks for updating your Community Profile.

I think we should send a different make and model of router for testing. Would you like me to arrange this?

Thanks

Debbie

[Devanti]

profile updated as requested 

[Debbie-TalkTalk]

Hi Devanti

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

Thanks

Debbie