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Broadband help

For queries about your TalkTalk broadband service.

VPN connection not working

dlotnu
Popular Poster
Private Message

on ‎19-01-2022 10:05 PM

Message 23 of 23

Hi,

My VPN connection to work has stopped working and I am getting an error message which says "Error 619 : A connection to the remote computer could not be established, so the port used for this connection was closed."

It was working OK on Tuesday 11 January, but not when I tried it on 16 and 17 January and it has not worked since. I have noted that a number of users appear to having a similar problem from Thursday 13 January.

The router which we have  (with no problem for about 2 years) is a Sagemcom Fast 5364. 

Please can you let me know if there is a solution to this issue as I need to be able to work from home which I am unable to do at present.

Many thanks, 

Alistair

 

 

 

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22 REPLIES 22

sberrett
First Timer
Private Message

on ‎19-01-2022 11:21 PM

Message 21 of 23

I'm in the same boat stuck working from home with no Windows 10 PPTP /L2TP VPN connection and other issues since early hours this morning (19th)

I can confirm my firmware is SG4K100130 on a Sagemcom 5364.

Why can't firmware downgrades be pushed? This is hurting!

Skynet_TX
Community Star
Private Message

on ‎19-01-2022 10:12 PM

Message 22 of 23

Hi @dlotnu,

 

What VPN software are you using, is it the built in Windows 10/11 VPN ?

If you browse to http://192.168.1.1/ does the 'version' toward the bottom of the screen say SG4K100130 ?

 

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

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