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Broadband help

For queries about your TalkTalk broadband service.

VPN connection stopped working

Juniorhubcap
First Timer
Private Message TalkTalk
Message 6 of 6

From the beginning of this week my vpn connection to work has stopped working. Normal WiFi connections are working fine.

 

Has something changed on the router like firmware to make his happen and is there a fix?

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5 REPLIES 5

Message 1 of 6

Hi @Juniorhubcap 

 

I'm so glad to hear this, thanks for letting us know,

 

Debbie

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Juniorhubcap
First Timer
Private Message TalkTalk
Message 2 of 6

All working again now thank you for your help 

Message 3 of 6

Hi @Juniorhubcap 

 

Thank you 🙂

 

I've made a change to your router firmware, please can you retest?

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Juniorhubcap
First Timer
Private Message TalkTalk
Message 4 of 6

I have added the information you have asked for to my profile

 

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 5 of 6

Hi @Juniorhubcap 

 

Apologies for this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then make a change to your router firmware.

 

Thanks

 

Debbie

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