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Broadband help

For queries about your TalkTalk broadband service.

VPN connections still not working.

josephoneone
Popular Poster
Private Message

on ‎21-01-2022 02:44 PM

Message 3 of 3

I recently raised  https://community.talktalk.co.uk/t5/Broadband/IKEv2-split-tunnel-authentication-issues/m-p/2851957,  Debbie kindly issued us with a new router and asked for me to retest once the router had arrived. I have set this up however there has been no change to the circumstances.

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎22-01-2022 09:05 AM

Message 1 of 3

Hi josephoneone

 

Did you receive a Huawei WIFI hub?

 

Have you had a look at the advice in Keith's post?

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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KeithFrench
Community Star
Private Message TalkTalk

on ‎21-01-2022 04:05 PM

Message 2 of 3

If you have Windows 10/11 & use the internal Windows VPN client, they were broken in the last Patch Tuesday update. To remedy this you must install the following optional update:-

Windows 10 KB5010793

Windows 11 KB5010795 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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