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Broadband help

For queries about your TalkTalk broadband service.

VPN connections still not working.

josephoneone
Popular Poster
Private Message

on ‎21-01-2022 02:44 PM

Message 3 of 3

I recently raised  https://community.talktalk.co.uk/t5/Broadband/IKEv2-split-tunnel-authentication-issues/m-p/2851957,  Debbie kindly issued us with a new router and asked for me to retest once the router had arrived. I have set this up however there has been no change to the circumstances.

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎22-01-2022 09:05 AM

Message 1 of 3

Hi josephoneone

 

Did you receive a Huawei WIFI hub?

 

Have you had a look at the advice in Keith's post?

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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KeithFrench
Community Star
Private Message TalkTalk

on ‎21-01-2022 04:05 PM

Message 2 of 3

If you have Windows 10/11 & use the internal Windows VPN client, they were broken in the last Patch Tuesday update. To remedy this you must install the following optional update:-

Windows 10 KB5010793

Windows 11 KB5010795 

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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