VPN issue

[Tinahere]

Hi, I recently started using the new router that I have been sent but ever since, I haven't been able to connect to my works VPN.  I have spoken to IT at work and they have told me that the VPN is all set up correctly but there must be an issue with the new router which is stopping the access.

Could this be looked into please?

Thanks

Tina 

[Debbie-TalkTalk]

Hi Tinahere

I'm so glad to hear this, thanks for letting us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Tinahere]

Hi Karl

It is working now, thank you for your help

[Karl-TalkTalk]

Hi

Try the VPN Now.

Karl.

[Karl-TalkTalk]

Hi

I've messaged one of my Network colleagues to make a change to your router for VPN, this should be soon, I'll reply back when done.

Thanks  

Karl. 

[Tinahere]

Hi Chris

I have full fibre 65

[Chris-TalkTalk]

Hi Tinahere,

Do you have our Future Fibre service?

Chris

[Tinahere]

Hi Debbie

Thanks for the reply, I have done this now

[Debbie-TalkTalk]

Hi Tina

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie