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VPN not connecting

Charity1
First Timer
Message 7 of 7

I can no longer connect to my work VPN. I can see that other people have had issue, and I’ve been directed to a YouTube video that discusses it. The help desk have had me changing various things with the hardware but I understand that this is a software issue. Can anyone help please?

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6 REPLIES 6

Message 1 of 7

Hi

 

The update should be done now.

 

Regards,
 

Karl. 

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Charity1
First Timer
Message 2 of 7

Hi Debbie

 

i replied to say that it’s ok for you to make a change to the router firmware, not sure if you received that.

 

Charity

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Nuala34
First Timer
Message 3 of 7

@Debbie-TalkTalk

Hi, this topic seems similar to my own problem, hopefully I can ask here? (let me know if I should make a separate post)

I've recently lost the ability to connect to my work VPN through my TalkTalk connection. In the past I was able to get this by disabling the Scam Protection setting, but now it still refuses to work - does my router need the updates some people are talking about in posts here?

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Message 4 of 7

Hi Charity1

 

Thank you.

 

Will it be ok if I make a change to your router firmware now?

 

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

 

Thanks

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Charity1
First Timer
Message 5 of 7

Thanks Debbie, that’s done.

Debbie-TalkTalk
Support Team
Message 6 of 7

Hi Charity1

 

Please can you update your Community Profile to include your name and TalkTalk landline number, I can then take a look at this for you.

 

Thanks

 

Debbie

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