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Broadband help

For queries about your TalkTalk broadband service.

VPN not working on Talk Talk

Anonymous
Not applicable
Staff
Private Message

on ‎02-06-2023 11:02 AM

Message 6 of 6

VPN works at office but doesn't work at home. I have hard wired ethernet, open reach checked line all okay. Other posts have suggested upgrading the firmware. Can an IT agent help?

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Anonymous

on ‎02-06-2023 01:41 PM

Message 1 of 6

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Anonymous
Not applicable
Staff
Private Message

on ‎02-06-2023 01:38 PM

Message 2 of 6

It works thank you!

 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Anonymous

on ‎02-06-2023 01:36 PM

Message 3 of 6

Hi

 

I've updated the firmware, see if this helps.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Anonymous
Not applicable
Staff
Private Message

on ‎02-06-2023 12:57 PM

Message 4 of 6

Done 👍

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎02-06-2023 11:09 AM

Message 5 of 6

Hi


Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

 

We will then reply via this thread in our Community with any further advice or next steps.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done.


Thanks


Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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