VPN problem

[michaelpettifer]

Please help. VPN doesnt seem to accessable on my talktalk internet connection. It does work on another network. i have had this problem before and you have been able to help. thank you 

[Debbie-TalkTalk]

Hi michaelpettifer

Is everything working ok now?

[Debbie-TalkTalk]

Hi michaelpettifer

Your router firmware has now updated, please can you retest?

Thanks

Debbie

[Debbie-TalkTalk]

Hi michaelpettifer

Apologies for this.

I've asked our Devices Team to make a change to your router firmware.

Please can you leave the router switched on and I will post back to confirm once the firmware has updated.

Thanks

Debbie

[KeithFrench]

Hopefully, they might pick it up tomorrow.

[michaelpettifer]

Thank you, really appreciated. any idea on a timeframe so i can use it for work. 

[KeithFrench]

Yes, that is it. The next version is no better (V158 on the 5464). There is some new firmware being tested now & which is OK. I'll ask TalkTalk to put on a version that works for you.

[michaelpettifer]

Router is the 5464. Not sure on the firmware would it be SG4K100136. 

If not how do i find out? Thank you 

[KeithFrench]

Do you have either the Sagemcom 5364 or 5464 router & if so, what firmware version is it running?