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Broadband help

For queries about your TalkTalk broadband service.

VPN working from home

Haylzx
Participant
Private Message

on ‎16-05-2022 03:47 PM

Message 36 of 36

I am having issues connecting to the VPN to work from home. I have read other forums and been told its due to my router and i need a new one please help. I have tried live chat but this did not help at all.

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35 REPLIES 35

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Haylzx

on ‎06-06-2022 06:53 AM

Message 1 of 36

Hi Haylzx

 

I'm so glad to hear this, thanks for letting us know 🙂

 

Debbie

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Haylzx
Participant
Private Message
In response to Karl-TalkTalk

on ‎02-06-2022 01:29 PM

Message 2 of 36

Hello all, i’m pleased to report its now working 😀 thank you very much for your help.

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Haylzx

on ‎01-06-2022 03:42 PM

Message 3 of 36

Hi

 

OK, please let us know when you can.

 

Regards,
 

Karl. 

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Haylzx
Participant
Private Message
In response to Michelle-TalkTalk

on ‎01-06-2022 03:37 PM

Message 4 of 36

Hi Michelle, I haven't had a chance to test yet. Will be able to tonight once I finish work as having to work in office until all of this is resolved. And as you can imagine don't want to be testing work equipment on my days off.

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Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Haylzx

on ‎01-06-2022 08:20 AM

Message 5 of 36

Hello,

 

Can I just confirm, how are you getting on? Is this now working ok?

 

Thanks

 

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Haylzx

on ‎31-05-2022 07:26 AM

Message 6 of 36

Hi Haylzx

 

Thank you. Please can you retest and let us know if you are now able to connect to VPN?

 

Debbie

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Haylzx
Participant
Private Message
In response to Karl-TalkTalk

on ‎30-05-2022 11:40 AM

Message 7 of 36

Yes

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Haylzx

on ‎30-05-2022 06:18 AM

Message 8 of 36

Hi

 

Do you have the new router connected up now ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Haylzx
Participant
Private Message
In response to Debbie-TalkTalk

on ‎27-05-2022 03:39 PM

Message 9 of 36

Hello it has bronze holes same as the other router i had?

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Haylzx

on ‎27-05-2022 10:56 AM

Message 10 of 36

Hi Haylzx

 

Both WIFI hubs look similar.

 

Does the new router have black holes at the front or bronze holes?

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Haylzx
Participant
Private Message
In response to Debbie-TalkTalk

on ‎27-05-2022 10:47 AM

Message 11 of 36

Yes i believe so a second one turned up but it looks exactly like the others is that correct?

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Haylzx

on ‎27-05-2022 06:58 AM

Message 12 of 36

Hi Haylzx

 

Did you receive the Huawei WIFI hub?

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Haylzx
Participant
Private Message
In response to Michelle-TalkTalk

‎26-05-2022 05:11 PM - edited ‎26-05-2022 05:12 PM

Message 13 of 36

Hello Michelle, Still no luck this router doesn't work with my works vpn getting an error code 619

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Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Haylzx

on ‎23-05-2022 06:46 AM

Message 14 of 36

Morning,

 

No problem and please let us know how you get on 🙂

 

Thanks

 

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Haylzx
Participant
Private Message
In response to Debbie-TalkTalk

on ‎20-05-2022 05:23 PM

Message 15 of 36

Thank you debbie fingers crossed

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Haylzx

on ‎20-05-2022 01:06 PM

Message 16 of 36

Hi Haylzx

 

The Huawei WIFI hub is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Haylzx
Participant
Private Message
In response to Michelle-TalkTalk

on ‎20-05-2022 12:35 PM

Message 17 of 36

Hello Michelle, no i havent tried one of them yet. If i could have one sent that would be great thank you

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Haylzx

on ‎20-05-2022 07:17 AM

Message 18 of 36

Morning,

 

I'm sorry to hear this. Just to confirm, have you ever tested with a Huawei Wifi Hub? If not then I think we should send one to test this.

 

Thanks

 

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Haylzx
Participant
Private Message
In response to Debbie-TalkTalk

on ‎19-05-2022 03:57 PM

Message 19 of 36

Hello Debbie, Just tried and still not working.

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Haylzx

on ‎19-05-2022 05:49 AM

Message 20 of 36

Hi Haylzx

 

Please can you reboot the router and try and connect again?

 

Thanks

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