Broadband help

Carl Fairhurst · ‎18-12-2021

Hi All

My work VPN was working fine last week but now I cant connect, I know its not the VPN as I can log on using other wifi networks

Thanks

Carl

Karl-TalkTalk · ‎24-12-2021

You're Welcome 🙂

Regards

Karl

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Carl Fairhurst · ‎24-12-2021

Brilliant, Thank you Karl

Karl-TalkTalk · ‎24-12-2021

Hi

A router and returns bag have been ordered.

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Carl Fairhurst · ‎23-12-2021

Hi Michelle

Yes please

Michelle-TalkTalk · ‎20-12-2021

Hello,

I'm sorry to hear this. Are you happy for us to send a Huawei Wifi Hub? We would also send a router returns bag so that one of the routers can be returned.

Thanks

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KeithFrench · ‎18-12-2021

They'll probably offer another router that doesn't suffer this problem.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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Carl Fairhurst · ‎18-12-2021

Thanks Keith, just hope it can get sorted soon as i think I will be working from Home after Xmas if this Omincron doesn't do one

KeithFrench · ‎18-12-2021

There is a firmware bug that prevents VPN access in V130. TalkTalk are aware of this & are working on a resolution. In the meantime, I will bring this to the attention of the TalkTalk support staff, so that they can decide the best way to rectify this for you. They will not be back until Monday now.

Keith
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Carl Fairhurst · ‎18-12-2021

Looks like it is

KeithFrench · ‎18-12-2021

Do you have the Sagemcom FAST 5364 Wi-Fi Hub & is it running firmware V130?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?