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Broadband help

For queries about your TalkTalk broadband service.

Very slow broadband speed

msgmsg01
Team Player
Private Message

on ‎25-02-2023 01:45 PM

Message 4 of 4

Hi, currently getting 1.2 Mbps download and 2.9 Mbps upload. If I reboot the router and leave it off for 30 minutes, it will go back to about 19 Mbps (its "normal" speed) for a while.  It gradually slows down again over the next 24 hours to the current speed until I reboot the router again.  Clearly this is not ideal.  It has been like this for over a week (that I've noticed). What can you advise?

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to msgmsg01

on ‎02-03-2023 07:15 AM

Message 1 of 4

Hi msgmsg01

 

Do you still need help with this fault?

 

Thanks

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to msgmsg01

on ‎27-02-2023 06:49 AM

Message 2 of 4

Hi msgmsg01

 

I'm sorry for the delay.

 

Would you like us to check for updates on this fault for you? (on the Community)

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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msgmsg01
Team Player
Private Message

on ‎25-02-2023 02:14 PM

Message 3 of 4

Update - fault identified and reported. Openreach are (or will be) on the case.

 

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