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Broadband help

For queries about your TalkTalk broadband service.

WORKING FROM HOME

Briando
Chatterbox
Private Message TalkTalk

on ‎24-09-2024 01:39 PM

Message 5 of 5

My internet is working at home my mobile phone. however when i go to connect to my work laptop. it has stopped working saying it cant connect to the VPN. failed to connect. can you help?

Brian McLean
Labels:
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4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Briando

on ‎09-10-2024 02:42 PM

Message 1 of 5

Hi

 

I've removed the connection info from your post for your security.

 

I'll post on your other thread now.

 

Thanks  

Karl. 

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Briando
Chatterbox
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎09-10-2024 02:33 PM - last edited on ‎09-10-2024 02:41 PM by

Private Message TalkTalk

Message 2 of 5

connected to ***************************

Brian McLean
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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎27-09-2024 07:09 AM

Message 3 of 5

Hi @Briando 

 

Do you still need help with this?

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?  

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎24-09-2024 01:42 PM

Message 4 of 5

Hi @Briando 

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?  

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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