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Broadband help

For queries about your TalkTalk broadband service.

Weird goings on

Blunderpuss
Team Player
Private Message TalkTalk

on ‎18-10-2022 08:07 PM

Message 4 of 4

Hi - most of the time I try to get into the talk talk account page I'm getting a white screen with this message:

 

The requested URL was rejected. Please consult with your administrator.

Your support ID is: [long number]

 

Does anyone know what's going on please?

I'm on a Mac and safari.

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Blunderpuss

on ‎19-10-2022 06:34 AM

Message 1 of 4

Hi

 

This has been flagged to our Teams for investigation.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Blunderpuss
Team Player
Private Message TalkTalk

on ‎18-10-2022 08:48 PM

Message 2 of 4

So long as it's not just me then! That's reassuring. Thanks for your reply.

Skynet_TX
Community Star
Private Message

on ‎18-10-2022 08:15 PM

Message 3 of 4

Yep, think this has been happening to quite a few people recently (including me !). TalkTalk are investigating, I've been able to temporarily fix it by removing the cookies that are used by that webpage.

 

I'm not a Mac user, so not sure how you would do it, but in Chrome on Windows you can just click the padlock icon next to the URL in the address bar, and there is a link there to view (and remove) the cookies used by that page. For me, removing all cookies related to the talktalk.co.uk site fixed the issue (until I tried to use webmail again, when the issue then comes back).

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