cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

WhatsApp not working over Wi-Fi

DHB70
Chatterbox
Private Message
Message 11 of 11

Recently WhatsApp calls have stopped working on my home Wi-Fi they work fine on my mobile data and on other Wi-Fi connections just not on my home Wi-Fi anymore.

 

Any ideas what might be causing this? I was recently moved to a new deal with TalkTalk was there a change to line that has stopped this from working or does the router need updating/changed?

 

 

0 Likes
10 REPLIES 10

Message 1 of 11

Hi

 

Glad the 30 minute power down helped.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

DHB70
Chatterbox
Private Message
Message 2 of 11

WhatsApp calls are now working again after powering off the router for 30 min 

 

Thanks for your help

0 Likes

Message 3 of 11

Hi Duncan

 

Thanks for confirming.

 

Is it still the same following the 30 minute power down?

0 Likes

DHB70
Chatterbox
Private Message
Message 4 of 11

Hi Debbie

 

Nothing under HomeSafe/KidsSafe is turned on

 

Thanks

Duncan

0 Likes

Message 5 of 11

Hi DHB70

 

Could you also log into My Account and check to see if HomeSafe/KidsSafe has been switched on?

0 Likes

DHB70
Chatterbox
Private Message
Message 6 of 11

Yes, it is a Sagemcom WIFI hub, I haven't tried powering down the router for a full 30 minutes but will do that now and see if it helps.

 

I have checked settings in WhatsApp and checked for updates but this did not help, video and voice calls work fine on the app when using someone else's Wi-Fi or my mobile data so I don't think this issues is with WhatsApp

0 Likes

Toby11
First Timer
Private Message
Message 7 of 11

You should check the setting of WhatsApp and check for the update of WhatsApp or you should reboot your device if still you have problems than you should go for router.

myccpay

Message 8 of 11

Hi DHB70

 

Thanks for updating your Community Profile.

 

Are you using the Sagemcom WIFI hub?

 

Have you tried powering down the router for a full 30 minutes?

0 Likes

DHB70
Chatterbox
Private Message
Message 9 of 11

Hi Debbie 

I have updated my profile.

Thanks 

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 10 of 11

Hi DHB70

 

I'm sorry to hear this.

 

Please can you update your Community Profile to include your name and TalkTalk landline number.

 

Thanks

 

Debbie

0 Likes