WhatsApp not working over Wi-Fi

[DHB70]

Recently WhatsApp calls have stopped working on my home Wi-Fi they work fine on my mobile data and on other Wi-Fi connections just not on my home Wi-Fi anymore.

Any ideas what might be causing this? I was recently moved to a new deal with TalkTalk was there a change to line that has stopped this from working or does the router need updating/changed?

[Karl-TalkTalk]

Hi

Glad the 30 minute power down helped.

Regards,

Karl. 

[DHB70]

WhatsApp calls are now working again after powering off the router for 30 min 

Thanks for your help

[Debbie-TalkTalk]

Hi Duncan

Thanks for confirming.

Is it still the same following the 30 minute power down?

[DHB70]

Hi Debbie

Nothing under HomeSafe/KidsSafe is turned on

Thanks

Duncan

[Debbie-TalkTalk]

Hi DHB70

Could you also log into My Account and check to see if HomeSafe/KidsSafe has been switched on?

[DHB70]

Yes, it is a Sagemcom WIFI hub, I haven't tried powering down the router for a full 30 minutes but will do that now and see if it helps.

I have checked settings in WhatsApp and checked for updates but this did not help, video and voice calls work fine on the app when using someone else's Wi-Fi or my mobile data so I don't think this issues is with WhatsApp

[Toby11]

You should check the setting of WhatsApp and check for the update of WhatsApp or you should reboot your device if still you have problems than you should go for router.

myccpay

[Debbie-TalkTalk]

Hi DHB70

Thanks for updating your Community Profile.

Are you using the Sagemcom WIFI hub?

Have you tried powering down the router for a full 30 minutes?

[DHB70]

Hi Debbie 

I have updated my profile.

Thanks 

[Debbie-TalkTalk]

Hi DHB70

I'm sorry to hear this.

Please can you update your Community Profile to include your name and TalkTalk landline number.

Thanks

Debbie