Why do I need to perform frequent router reboots to maintain my device performance?
on 18-01-2025 01:50 PM
Message 21 of 21
Title says it all really. I have to reboot my router multiple times a day to maintain the connection service to my laptop and my TV. If I don't everything gets really slow and websites hang-up and TV connectivity is poor.
I've tested the Router speed to devices and straight after a reboot I get speeds as follows:
Speed to devices (download) 35 Mbps (classed as Good)
Speed to devices (upload) 8 Mbps
However, during the session these speeds decline as follows:
Speed to devices (download) 24 Mbps (classed as Poor)
Speed to devices (upload) 7 Mbps
I typically have to reboot the router 2 or 3 times a day due to performance dropping off.
Does this sound like TalkTalk need to send me a new router?
Jonesy
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20 REPLIES 20
on 18-02-2025 06:51 AM
Message 1 of 21
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on 17-02-2025 08:32 PM
Message 2 of 21
Hi @Debbie-TalkTalk. A correction to my last post. Now I've completed the router swap I can confirm that although the units looked superficially similar they are different. The old unit was Huawei DG8041W-2.T5 while the new unit is a SageMCOM Fast 5364-3.T8.
I'm initially having some problems with my Norton Protection package not being able to select a private network via the new router, which it was able to do with the older model. I'm not sure what's going on with that yet but I'll start a completely new query on that if I can't sort it myself.
Thanks
Jonesy
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on 17-02-2025 08:05 PM
Message 3 of 21
It may look superficially similar, but if you look further at the sticker details you will see that the old one was made by Huawei and the current one by Sagemcom.
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on 17-02-2025 06:02 PM
Message 4 of 21
Thanks @Debbie-TalkTalk. Yes the replacement router was delivered today.
Ironically, it looks like (from external appearance alone) the replacement router is identical to the current one. So let's hope there is a fault with the old one and the replacement will operate more reliably. I'm going to swap them over now.
Thanks for your help.
Jonesy
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on 17-02-2025 09:37 AM
Message 5 of 21
Hi @Jonesy247
Our warehouse team have confirmed that the router was dispatched on 12/02 and Royal Mail will be delivering this today. Sorry again for the delays.
Thanks
Debbie
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on 17-02-2025 08:39 AM
Message 6 of 21
Hi @Jonesy247
I'm really sorry to hear this. I will contact our warehouse team now and I will post back here as soon as I have further information.
Thanks
Debbie
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on 15-02-2025 06:16 PM
Message 7 of 21
Thanks @Chris-TalkTalk and @Debbie-TalkTalk for your continued assistance with this.
As of today (Sat. 15th Feb) I've still not received a replacement Router. It's both mysterious and frustrating, but I do appreciate you've both being trying to get this resolved for me.
What do I need to do next?
Jonesy
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on 07-02-2025 03:17 PM
Message 8 of 21
Thanks for updating your profile. I've ordered another router, it should be with you within 5 working days
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 07-02-2025 02:34 PM
Message 9 of 21
Hi Debbie,
Profile has been updated as requested.
Thanks
Jonesy
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on 07-02-2025 07:22 AM
Message 10 of 21
Hi @Jonesy247
Apologies for this.
Please can you add your TalkTalk landline number to your Community Profile, I can then check on the router order.
Thanks
Debbie
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on 06-02-2025 02:07 PM
Message 11 of 21
Hi @Debbie-TalkTalk. Thanks so much to you and others @KeithFrench for helping on this matter. Unfortunately the new replacement router that you reordered on 23rd January never arrived. Please could you advise how I should follow up on this? Many thanks
Jonesy
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on 23-01-2025 08:49 AM
Message 12 of 21
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on 23-01-2025 08:41 AM
Message 13 of 21
Hi @Jonesy247
If you still have problems after the new router, please let me know.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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on 23-01-2025 06:55 AM
Message 14 of 21
Hi @Jonesy247
I've ordered you a replacement router, please allow 48hrs for this to arrive.
Thanks
Debbie
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on 22-01-2025 11:17 PM
Message 15 of 21
Yes, and @Jonesy247, these don't get updates these days, so no doubt getting creaky!
Gliwmaeden2, a fellow customer.
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on 22-01-2025 10:50 PM
Message 16 of 21
I think we have a slightly tired Huawei hub on our hands and it could probably do with replacing. 🙂
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on 22-01-2025 10:42 PM
Message 17 of 21
@Jonesy247, your package will be described in your contract summary documents [check old emails!] or if you simply sign into My Account to look at your bills etc.
Without knowing the package description it will be difficult for KeithFrench to assess the issue.
Gliwmaeden2, a fellow customer.
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on 22-01-2025 09:43 PM
Message 18 of 21
Sorry for delay. been away for work.
1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
Router type is: DG8041W-2.T5
2. What package are you on?
Don't know for sure. Landline and broadband.
3. What is the exact status of the lights on the front of the router when this happens, prior to rebooting it?
Originally (when the router was new) during a reboot the lights would toggle between orange and blue flashing, eventually settling on the continuous blue LED when the reboot was complete. However, the blue LED stopped working a long while ago (many months), so now the reboot cycle just flashes orange and then has no light at all when the reboot is complete.
4. If you have any wired connections, are they affected in the same way as wireless ones?
I don't have any hard-wired devices.
Jonesy
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on 20-01-2025 08:25 AM
Message 19 of 21
Hi Jonesy247
If you still need assistance can you please answer Keith's questions and can you update your community profile to include your:
- Name
- Telephone number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 18-01-2025 03:26 PM
Message 20 of 21
Please can you elaborate by answering these few questions:-
1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens, prior to rebooting it?
4. If you have any wired connections, are they affected in the same way as wireless ones?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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