Why do I need to perform frequent router reboots to maintain my device performance?

[Jonesy247]

Title says it all really. I have to reboot my router multiple times a day to maintain the connection service to my laptop and my TV. If I don't everything gets really slow and websites hang-up and TV connectivity is poor. 

I've tested the Router speed to devices and straight after a reboot I get speeds as follows:

Speed to devices (download) 35 Mbps (classed as Good)

Speed to devices (upload) 8 Mbps

However, during the session these speeds decline as follows:

Speed to devices (download) 24 Mbps (classed as Poor)

Speed to devices (upload) 7 Mbps

I typically have to reboot the router 2 or 3 times a day due to performance dropping off.

Does this sound like TalkTalk need to send me a new router?

[Jonesy247]

Hi Debbie,

Profile has been updated as requested.

Thanks

[Debbie-TalkTalk]

Hi @Jonesy247 

Apologies for this.

Please can you add your TalkTalk landline number to your Community Profile, I can then check on the router order.

Thanks

Debbie

[Jonesy247]

Hi @Debbie-TalkTalk. Thanks so much to you and others @KeithFrench for helping on this matter. Unfortunately the new replacement router that you reordered on 23rd January never arrived. Please could you advise how I should follow up on this? Many thanks

[Debbie-TalkTalk]

Thanks @KeithFrench 🙂

[KeithFrench]

Hi @Jonesy247 

If you still have problems after the new router, please let me know.

[Debbie-TalkTalk]

Hi @Jonesy247 

I've ordered you a replacement router, please allow 48hrs for this to arrive.

Thanks

Debbie

[Gliwmaeden2]

Yes, and @Jonesy247, these don't get updates these days, so no doubt getting creaky!

[ferguson]

I think we have a slightly tired Huawei hub on our hands and it could probably do with replacing.  🙂

[Gliwmaeden2]

@Jonesy247, your package will be described in your contract summary documents [check old emails!] or if you simply sign into My Account to look at your bills etc.

Without knowing the package description it will be difficult for KeithFrench to assess the issue.

[Jonesy247]

Sorry for delay. been away for work.

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?

Router type is: DG8041W-2.T5

2. What package are you on?

Don't know for sure. Landline and broadband. 

3. What is the exact status of the lights on the front of the router when this happens, prior to rebooting it?

Originally (when the router was new) during a reboot the lights would toggle between orange and blue flashing, eventually settling on the continuous blue LED when the reboot was complete. However, the blue LED stopped working a long while ago (many months), so now the reboot cycle just flashes orange and then has no light at all when the reboot is complete.

4. If you have any wired connections, are they affected in the same way as wireless ones?

I don't have any hard-wired devices.

[Chris-TalkTalk]

Hi Jonesy247

If you still need assistance can you please answer Keith's questions and can you update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens, prior to rebooting it?
4. If you have any wired connections, are they affected in the same way as wireless ones?