Wi-Fi clients disconnecting every day

[philipmarkevans]

Hi,

My TalkTalk router has started disconnecting Wi-Fi clients every day, which means I either need to restart the router or disconnect/ reconnect or restart the clients. Examples include my MacBook, Mac Mini and HP printer. It is driving me mad as I didn’t have this issue until recently (TalkTalk service had been flawless for 18+ months). 

Do you want to see the logs, or can you send me a new/ different router?  I have sagemcom one. 

thanks,

phil

[Chris-TalkTalk]

OK thanks Phil 🙂

[philipmarkevans]

Hi Chris,

I reset the router this morning and will monitor for a few days.  Will report back here if I am still seeing wifi dropout issues.

Thanks
Phil

[Chris-TalkTalk]

Hi philipmarkevans,

Thanks for completing your profile. Have you tried resetting your router to factory default settings? If not then can you please do this and let us know if it resolves the issue

Thanks

Chris

[philipmarkevans]

Sure Karl - I’ve added my phone number (landline and mobile) to my profile and added my account number to the private notes section

[Karl-TalkTalk]

Hi Phil

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'

Thanks  

Karl.