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WiFi calling no longer working - SG4K100202 - EE

Spooky77
First Timer
Private Message TalkTalk

on ‎16-10-2024 07:06 PM

Message 6 of 6

My WiFi calling stopped working a few weeks ago. Thought it was my phone, but having reset everything and testing it on my office WiFi and a friend's WiFi, it seems it's only happening on my home WiFi.

 

Router version is SG4K100202 - did some Googling and others have had the same problem. Sounds like support rolled their version back which fixed the issue.

 

Can someone help please? Thanks.

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5 REPLIES 5

KeithFrench
Community Star
Private Message TalkTalk

on ‎18-10-2024 08:35 AM

Message 1 of 6

Hi @Spooky77 

 

No TalkTalk router supports modem mode, although it is possible to get around this. Make sure the Sagemcom and your mesh are on different IP subnets, then connect from an Ethernet port of the 5364 to your mesh WAN port. Disabled the WiFi of the Sagemcom.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Anonymous
Not applicable
Staff
Private Message
In response to Spooky77

on ‎18-10-2024 06:20 AM

Message 2 of 6

Morning,

 

Thanks for the update. @KeithFrench - would you be able to offer any advice please?

 

Michelle

 

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Spooky77
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎17-10-2024 08:32 PM

Message 3 of 6

Works perfect, thank you!

 

While we're here, is there a way to put the router into modem only mode? I have a mesh WiFi system with built in router so makes sense to reduce the points of failure. 

 

Thanks.

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎17-10-2024 07:17 AM

Message 4 of 6

Hi @Spooky77 

 

Apologies for this.

 

I've made a change to your router firmware, please can you retest?

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ferguson
Community Star
Private Message TalkTalk

on ‎16-10-2024 07:42 PM

Message 5 of 6

Yes, that firmware update has caused issues and the support team should hopefully fix this when they are back online tomorrow. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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