WiFi drops out

[120265Mauricetaylor]

In the past couple of months WiFi periodically drops out. There is no pattern as such but it is very annoying. The tho ha that keep dropping out are my ring doorbell and all SimpliSafe devices. The only way I can get it to reconnect is to reset the router. I have reported the fault to talk talk and they keep telling me everything is ok but it isn’t. What do I need to do to sort this out as I can’t carry on as I am.

[Karl-TalkTalk]

Hi

Glad the new router has helped. Keep an eye on things, and any issues, just report back here.

Regards,

Karl. 

[120265Mauricetaylor]

Hi Debbie,

fingers crossed everything it seems to be ok. The alarm has dropped out twice but unlike the old router this one seems to kick the connection back on within seconds. Really pleased 😁 

[Debbie-TalkTalk]

Hi @120265Mauricetaylor 

How's the connection been since your last post?

[Debbie-TalkTalk]

Hi 120265Mauricetaylor

That's great news 🙂

I will check in again with you on Monday to see how the connection has been with the new router.

Thanks

Debbie

[120265Mauricetaylor]

Hi Debbie

The router has arrived and I have plugged it in and touch wood all seems to be going fine so far.

If it all works for a whole week I will let you know

thanks for your help so far

[Debbie-TalkTalk]

Hi @120265Mauricetaylor 

Have you received the replacement router?

[Chris-TalkTalk]

OK thanks 🙂

[120265Mauricetaylor]

Thanks Keith

i will let you know how I get on one way or another.

[120265Mauricetaylor]

Thanks

[Debbie-TalkTalk]

HI 120265Mauricetaylor

Thanks for your reply 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks @KeithFrench 

[KeithFrench]

HI @120265Mauricetaylor 

Once you get the new router, if you should still get the same problem, let me know & I will be happy to help.

[120265Mauricetaylor]

Hi Debbie,

I am happy to try anything so yes please

Regards

[Debbie-TalkTalk]

Hi 120265Mauricetaylor

Thanks for your reply.

Would you like me to send a replacement router for testing?

[120265Mauricetaylor]

Hi Debbie 

I have had this router as long as I can remember. Many many years

[Debbie-TalkTalk]

Thanks Keith 🙂

[KeithFrench]

Hi @Debbie-TalkTalk 

I'll hang fire until you decide what you want to do with the customer's router.

[Debbie-TalkTalk]

Hi 120265Mauricetaylor

Can I just check, when did we last send you a replacement router?

[120265Mauricetaylor]

Hi keith

thanks For your offer of help. I am not very technical so please forgive me if I don’t give you the information you need. As far as I know I have a talk talk WiFi hub.

[Debbie-TalkTalk]

Thanks @KeithFrench  🙂

[KeithFrench]

Hi @Debbie-TalkTalk 

I am waiting to see if this customer still requires my help.