WiFi drops out

[120265Mauricetaylor]

In the past couple of months WiFi periodically drops out. There is no pattern as such but it is very annoying. The tho ha that keep dropping out are my ring doorbell and all SimpliSafe devices. The only way I can get it to reconnect is to reset the router. I have reported the fault to talk talk and they keep telling me everything is ok but it isn’t. What do I need to do to sort this out as I can’t carry on as I am.

[Debbie-TalkTalk]

Hi 120265Mauricetaylor

Sorry for the delay.

I can see that our Community Star Keith has offered to help.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue.  Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.  If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc.  one of the TalkTalk team will jump in and help out.

[KeithFrench]

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

[Gliwmaeden2]

Staff are not on here before Monday now, @120265Mauricetaylor.

All support through the forum is online only. The landline number is only used for the purpose of identifying your account. 

The Chat bot is currently not functioning correctly for live support.

The most direct way to get in touch is by phoning 03451 720088 (before 6pm today. Closed Sunday).

[120265Mauricetaylor]

The WiFi has dropped out again as usual is it possible to get an update as to what is going on? We are away from home so we can’t see our cameras on the ring device and also the alarm cameras are down. This is not good enough by a long way.

[Chris-TalkTalk]

Hi 120265Mauricetaylor,

I've found your account (one of the digits in the telephone number that you've entered is incorrect). I've removed the address from your last post, please don't post your personal information on the open forum

Line test is passing, does the light change on your router when the connection drops?

Chris

[120265Mauricetaylor]

As far as I k ow this is the telephone number at [personal info removed]  I don’t use this number so I would appreciate hate a call on my mobile. Is there a problem Chris. Why can’t I just talk to someone?

[Chris-TalkTalk]

Thanks but could you check the telephone number that you've entered and confirm that it's your current TalkTalk landline telephone number

Chris

[120265Mauricetaylor]

I have updated my profile as requested

[Chris-TalkTalk]

Hi 120265Mauricetaylor,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris