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Broadband help

For queries about your TalkTalk broadband service.

WiFi drops out

120265Mauricetaylor
Popular Poster
Private Message TalkTalk
Message 30 of 30

In the past couple of months WiFi periodically drops out. There is no pattern as such but it is very annoying. The tho ha that keep dropping out are my ring doorbell and all SimpliSafe devices. The only way I can get it to reconnect is to reset the router. I have reported the fault to talk talk and they keep telling me everything is ok but it isn’t. What do I need to do to sort this out as I can’t carry on as I am.

Maurice Taylor
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29 REPLIES 29

Message 1 of 30

Hi

 

Glad the new router has helped. Keep an eye on things, and any issues, just report back here.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 30

Hi Debbie,

 

fingers crossed everything it seems to be ok. The alarm has dropped out twice but unlike the old router this one seems to kick the connection back on within seconds. Really pleased 😁 

Maurice Taylor

Message 3 of 30
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Message 4 of 30

Hi 120265Mauricetaylor

 

That's great news 🙂

 

I will check in again with you on Monday to see how the connection has been with the new router.

 

Thanks

 

Debbie

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Message 5 of 30

Hi Debbie

 

The router has arrived and I have plugged it in and touch wood all seems to be going fine so far.

 

If it all works for a whole week I will let you know

 

thanks for your help so far

Maurice Taylor

Message 6 of 30
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Message 7 of 30
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Message 8 of 30

Thanks Keith

 

i will let you know how I get on one way or another.

Maurice Taylor
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Message 9 of 30

Thanks

Maurice Taylor
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Message 10 of 30

HI 120265Mauricetaylor

 

Thanks for your reply 🙂

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks @KeithFrench 

KeithFrench
Community Star
Private Message TalkTalk
Message 11 of 30

HI @120265Mauricetaylor 

 

Once you get the new router, if you should still get the same problem, let me know & I will be happy to help.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 12 of 30

Hi Debbie,

 

I am happy to try anything so yes please

 

Regards

 

 

 

Maurice Taylor

Message 13 of 30

Hi 120265Mauricetaylor

 

Thanks for your reply.

 

Would you like me to send a replacement router for testing?

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Message 14 of 30

Hi Debbie 

 

I have had this router as long as I can remember. Many many years

Maurice Taylor
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KeithFrench
Community Star
Private Message TalkTalk
Message 16 of 30

Hi @Debbie-TalkTalk 

 

I'll hang fire until you decide what you want to do with the customer's router.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 17 of 30

Hi 120265Mauricetaylor

 

Can I just check, when did we last send you a replacement router?

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Message 18 of 30

Hi keith

 

thanks For your offer of help. I am not very technical so please forgive me if I don’t give you the information you need. As far as I know I have a talk talk WiFi hub.

Maurice Taylor
0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 20 of 30

Hi @Debbie-TalkTalk 

 

I am waiting to see if this customer still requires my help.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?