For queries about your TalkTalk broadband service.
on 02-05-2024 02:08 PM
My Router has started to intermittently lose power, pressing the power button at the back sometimes switches it back on, sometimes it loses power again after a few seconds
I need a new router if possible please
I cannot get any help over the phone or from the live chat as it's all automated and neither understands what the issue is
Any help appreciated
Chris
on 09-05-2024 10:10 AM
Hi Chris
It's up to you, you could monitor it first for a couple of days to see if the connection starts to improve.
Do you have any wired devices experiencing the same issue?
on 09-05-2024 10:07 AM
I've literally only just installed it this morning, would powering down have any positive effect if it's only been on for half an hour?
on 09-05-2024 10:04 AM
Hi Chris
Thanks for letting me know.
It would be worth powering down the new router for a full 30 minutes as this will start a new session.
on 09-05-2024 10:02 AM
Hi Debbie,
All received and installed fine, but the new router seems to causing an issue where all web pages are taking about 3 times longer to load than with the old one, onm my PC despite the download speeds being pretty much perfect ata stable 60mbs.
I'm hoiping its just a cacheing issue and will resolve itself after a few days. but if you've got any insights then could you let me know?
on 02-05-2024 02:33 PM
Hi Chris
Thank you 🙂
Debbie
on 02-05-2024 02:32 PM
Thanks Debbie,
Will do
on 02-05-2024 02:28 PM
Hi Chris
I'm sorry to hear this.
I've ordered you a replacement router and a returns bag for the faulty one.
Please allow 24-48hrs for this to arrive. Let us know how you get on.
Thanks
Debbie