Wifi Hub Router keeps losing power

[ChrisAllen76]

My Router has started to intermittently lose power, pressing the power button at the back sometimes switches it back on, sometimes it loses power again after a few seconds

I need a new router if possible please

I cannot get any help over the phone or from the live chat as it's all automated and neither understands what the issue is

Any help appreciated

Chris

[Debbie-TalkTalk]

Hi Chris

It's up to you, you could monitor it first for a couple of days to see if the connection starts to improve.

Do you have any wired devices experiencing the same issue?

[ChrisAllen76]

I've literally only just installed it this morning, would powering down have any positive effect if it's only been on for half an hour?

[Debbie-TalkTalk]

Hi Chris

Thanks for letting me know.

It would be worth powering down the new router for a full 30 minutes as this will start a new session.

[ChrisAllen76]

Hi Debbie,

All received and installed fine, but the new router seems to causing an issue where all web pages are taking about 3 times longer to load than with the old one, onm my PC despite the download speeds being pretty much perfect ata stable 60mbs.

I'm hoiping its just a cacheing issue and will resolve itself after a few days. but if you've got any insights then could you let me know?

[Debbie-TalkTalk]

Hi Chris

Thank you 🙂

Debbie

[ChrisAllen76]

Thanks Debbie, 

Will do

[Debbie-TalkTalk]

Hi Chris

I'm sorry to hear this.

I've ordered you a replacement router and a returns bag for the faulty one.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Debbie