Wifi Issues with random disconnections to all devices connected to Wifi

[Trekian]

We used to have few issues with Wifi connection apart from the occasional drop out. 

We have a Talktalk Wifi Hub version SG4K100206, firmware 3.

The master socket is in a front bedroom on the window sill. The router is plugged directly in to the MS. 

For about the last 8 weeks we have had disconnection issues to all devices. There are 4 of us with a phone, tablet, laptop each, 4-6 smart plugs, smart TV, and 6 Echo devices. The echo devices regularly announce 'unable to reach the internet'. 

We have carried out all of the normal trouble shooting, such as rebooting (all devices), even resetting the echoes. We have moved the router around as far as the leads will allow, but this does not seem to make any difference. Obviously, most of the time we are downstairs with the router upstairs, in a diagonal line of contact. 

I also tried changing DNS to Google but this did not help.

I added a TP Link plug-in extender, but that also does not solve the issue. 

I would be grateful if @KeithFrench could help me with this as it is likely to be as he says an interference issue.

Your help would be appreciated.

Kind regards 

Ian

[KeithFrench]

You are very welcome too @Michelle-TalkTalk 

[Michelle-TalkTalk]

Thank you Keith 🙂

Michelle

[KeithFrench]

Hi @Trekian 

You're very welcome.

[Trekian]

Hello Keith and Michelle,

Just wanted to report back after having the booster in action for a week.

Our Wifi experience has been massively improved. Rare disconnections, where they were regular. We can sometimes have 4 people connected with more than 1 device, some on TikTok videos, each plus be streaming on our TV. Security cameras now connect within seconds and pan and tilt properly. 

I just want to thank Keith for his time and help, it has made such a difference. I would recommend his help to anyone. Thanks also to TalkTalk.

Kind regards

Ian

[Michelle-TalkTalk]

Great, thank you 🙂

Michelle

[Trekian]

Thanks Karl and Keith. I'll let you know flow it goes. It is down to arrive tomorrow. 

Kind regards 

Trekian

[Karl-TalkTalk]

Hi @Trekian 

I'll get a Wi-Fi booster out to you and see if this helps.

Thanks  

Karl. 

[KeithFrench]

Hi @Debbie-TalkTalk @Karl-TalkTalk @Michelle-TalkTalk 

I have been analysing poor Wi-Fi reception issues for this customer. The problems occur a distance from the 5364/5464 router and are purely signal strenth related, not Wi-Fi interference. I think that the OP would benefit from a Sagemcom FAST266 WiFi Booster.

[KeithFrench]

Yes @Trekian 

I have just sent you a PM.

[Trekian]

Hi Keith 

Do you have everything you need now?

Kind regards

Ian

[KeithFrench]

Thanks @ferguson I have that now & have deleted it again.

[ferguson]

@KeithFrench 

OK, here you go. 

[KeithFrench]

Hi @ferguson 

I have been updating a guide of mine which shows how to password protect a zip for the future. Yes if you can re-attach that now, it would be great thank you.

[ferguson]

@KeithFrench 

Apologies, my instinct was simply to remove the attachment for privacy when you hadn't.

I you are online just now let me know and I can attach it for you, rescued from my Bin!

[KeithFrench]

Hi @ferguson 

I did ask @Trekian to attach this to his thread. You cannot attach a file to a PM, so there is no way that a customer can send it to me directly. 

I always remove it having download it myself. A Zip can always be password protected if using something like 7 Zip anyway.

@Trekian please can you reattach it for me?

[ferguson]

Yeah, but best not post a sensitive attachment on the off chance?

[Gliwmaeden2]

If sending as screenshots, send by PM.

@KeithFrench actually wrote:

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

So he was expecting to see the attachment which he himself would then remove from  the thread. Maybe wait for Keith to respond, @Trekian, and then possibly try again when you know he's online, so that he can remove the attachment as quickly as possible. 

[Trekian]

I can't attach a zipfile to a DM, it wont let me.

regards

Ian

[ferguson]

@Trekian 

I have removed the attachment just in case for the sake of security. Keith asked you to send it to him directly. 

[Trekian]

Hello Keith

Please find zip file attached

Kind regards

Ian