Wifi Router Issue - Require reset/restart every 2, 3 days

[hanzakbar]

Just been having an issue with the wifi router. I have been told at the recent time of renewal that I have the most up to date router and in access of 147MB/s internet speed. 

At a point I have a few devices connected to the router via wifi (including and not limited to the wireless doorbells and smart plugs). I recently started seeing an issue where my TV (connected via Wifi) started showing error of not being connected to the internet. Everything else was connected at this point; just the TV. When I got in touch with the TV manufacturer, they suggested to reset the router and everything worked fine. The issue came back after 2-3 days, I had to reset the router again. Ultimately I connected the router to TV via ethernet cable; issue came back again in 2-3 days. 

Being frustrated with the situation; I did a router factory reset. Again worked well for a couple of days and I was back to the same issue again. 

Even after running a test (link: https://www.talktalk.co.uk/help/servicestatus/speed-to-router) I can see that the line to router speed is 147MB/s, but Router to device is in access of 20-30MB/s. Even the devices connected via ethernet are facing similar speed. 

I recently got in touch with Talk Talk technical support team 3 times via online chat. They keep on running line test on the internet connection - despite me telling them I have run the tests myself and its not the line/connection; its the router. I ended up banging my head against the wall whilst speaking to them as they seriously have no idea what I am talking about lol. After three times, my head has swollen enough and can not take anymore pain. 

please help?

[Debbie-TalkTalk]

Hi hanzakbar

How are you getting on, do you need any further help with this?

[Debbie-TalkTalk]

Hi hanzakbar

Have you split the SSID's? Split your router's SSID (wireless network name)

[hanzakbar]

so I have been testing this for a couple of days now - since my last message. 

Sometimes I get 130mb/s and sometimes in evening when multiple devices are connected; the speed goes below 90mb/s. 

I tried abit of experiment as well;

• when I only have 1 device connected via ethernet to router directly; I get 130mb/s +
• When I am on wifi (1 device) sitting next to the router or approx. 2m away; I am getting 110mb/s+
• When multiple devices are connected and I am on next room; it is <90mb/s. 

I don't have an app to evaluate the wifi capability of the router; but I can see the difference. I have been told my Talk Talk I have the best wifi router provided to me, but it seems to be lacking in capabilities. 

Anyhow; anything I can do to the router settings. At this point in time; I have 15 devices shown to be connected - most of these are nothing but just smart plugs etc so not taking much from the router. How do I segregate 2.4Ghz from 5Ghz; so there is not too much stress caused to this router on one bandwidth. 

Also please advice about above as well. Is the router not capable enough?

[Michelle-TalkTalk]

Morning,

Thanks for confirming and I'm glad to hear this 🙂 Please let us know if you need any assistance 🙂

Thanks

[hanzakbar]

Yep I am getting >130mb/s. Lets see how long this speed boost lasts lol.

ill message here again if or when issues arise. 

[Michelle-TalkTalk]

Morning,

I'm just checking back in to see if their has been any improvement since the 30 minute router power down? How is the connection/speed at the moment?

Thanks

[Michelle-TalkTalk]

Hello,

I've run a test on the line now which is clear and the sync speed looks consistent. Could you try powering down the router for a full 30 minutes please as this will reset the current session and then run a wired speed test so we can see this speed test result.

Thanks

[hanzakbar]

 

Just done 10 tests in last 2 days using speed check. i get same results everytime. Note: i am promised >110 mb/s. 

In the meantime TalkTalk site is saying my speed is 155mb/s.

Who is lying? 

[hanzakbar]

Just done that. Following this post i spoke to someone in technical department who recommended some changes to the router settings that brought the speed back to normal. Now its back to the same. I am promised >110mb/s. When i do a check on TalkTalk website i am told i am getting 155mb/s. Normal speed check apps/websites are showing <100mb/s. 

There is no live check on speed on TalkTalk site to know what speed i am getting, just a loading screen and Congratulations you are getting the highest amount possible. The speed is not 155mb/s. Every app/website is showing <100.

What is going on? 

[Karl-TalkTalk]

Hi

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks  

Karl.