on 24-06-2022 03:14 PM
Please see attached.
This issue has been ongoing for several months following an engineer visit and a new router installed.
I have carried out all the checks TalkTalk suggest (as far as I am aware)
Just powered down for over 30 mins and then connected direct to router via ethernet cable.
No difference (as per attached)
Not even getting 32 mbps into router at point of entry.
Under contract until March 2023 otherwise I would leave TalkTalk in a heartbeat.
Any suggestions / advice please as not sure what to do next.
Have tried 'live web chat' in the past and after several hours going backwards and forwards to eventually get an engineer to visit not keen to revisit this option again...
on 20-07-2022 12:26 PM
on 19-07-2022 11:42 AM
Engineer visited 4th July 2022.
Checked line, indicated low speed. Installed new 'all in one box' on the wall - filter etc all built in. Also checked junction box in village. Speed back to acceptable level after visit so pleased with outcome.
However monthly direct debit from TalkTalk has been taken today with the £65.00 Engineer visit charged for.
Please can you credit this amount back to my account ASAP.
on 30-06-2022 09:50 AM
on 30-06-2022 09:33 AM
on 30-06-2022 09:21 AM
on 30-06-2022 09:06 AM
OK, if you'd like us to arrange an engineer visit can you confirm:
I've also sent you a PM to confirm some other details
on 30-06-2022 08:48 AM
Ok thanks. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details
on 30-06-2022 08:38 AM
I've re-checked the connection stats and I can see that the sync speed hasn't increased. Can I just confirm, did you have a chance to connect the router back at the test socket please?
on 27-06-2022 08:23 AM
Sorry about that, could you connect your router to the test socket again and leave it there for at least 48 hours. If there is then no improvement in speed then the next step will be to arrange an engineer visit to investigate further
on 27-06-2022 08:17 AM
OK thanks. Did you have the router connected to your test socket for at least 48 hours (this is to allow the line management system (DLM) to monitor and respond to any improvement and move you to a faster profile)?
on 27-06-2022 07:25 AM