Ongoing problems with slow broadband speed

[rodcallen]

Please see attached.

This issue has been ongoing for several months following an engineer visit and a new router installed.

I have carried out all the checks TalkTalk suggest (as far as I am aware)

Just powered down for over 30 mins and then connected direct to router via ethernet cable.

No difference (as per attached)

Not even getting 32 mbps into router at point of entry.

Under contract until March 2023 otherwise I would leave TalkTalk in a heartbeat. 

Any suggestions / advice please as not sure what to do next.

Have tried 'live web chat' in the past and after several hours going backwards and forwards to eventually get an engineer to visit not keen to revisit this option again... 

[rodcallen]

Todays speed test.

[rodcallen]

Speed check 23.9!! using test socket.

[rodcallen]

Now connected to test socket.

[Chris-TalkTalk]

OK. Is your router currently connected to your test socket if you have one? Your guide to main phone sockets - TalkTalk Help & Support

[rodcallen]

Telephone service fine, to my knowledge we have always had good line quality when using the telephone.

[Chris-TalkTalk]

Thanks

Line test is passing but sync speed is a bit low. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[rodcallen]

Information updated as requested.

[Chris-TalkTalk]

Hi rodcallen,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris