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Broadband help

For queries about your TalkTalk broadband service.

Wifi dropping

Chrismoralee
First Timer
Private Message TalkTalk

on ‎06-04-2024 05:50 PM

Message 3 of 3

Since I moved house nearly a year ago the WiFi drops off about 8 times a day and needs re starting. 

recently they moved the socket but now all up stairs struggle to get a connection 

 

 

TalkTalk have tested the line and found no fault so I think that the modem has a problem.

 

How do I request a new router or is there something else I can try to resolve this irritating issue ? 

 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎08-04-2024 07:15 AM

Message 1 of 3

Hi Chrismoralee

 

I'm sorry to hear this.

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎06-04-2024 10:14 PM

Message 2 of 3

Staff will be back on Monday, @Chrismoralee.

 

For them to identify your account please complete your community forum profile details with your Talktalk landline or account number. 

 

Go via your avatar; settings; drop down menu.....Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

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