on 06-07-2022 06:31 AM
So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.
If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.
If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 05-07-2022 08:49 PM
Can you explain exactly what problem you are having, are you not able to see the wireless network name that is shown on the back of the router when you search for Wi-Fi networks on your devices ?
For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).
Then they will hopefully be able to respond to this post tomorrow.