Wifi, splitting

[Toad20#]

I recently updated my talktalk internet and it seems unknowingly my router has been 'switched' to run at 5Ghz setting. I have BG smart plugs setup around the house and they all started failing. It seems they only run on 2.4Ghz. i have checked some other smart plugs (Tapo) and their instructions tell you they only run at 2.4Ghz too. At the moment i have gone back to old mechanical plugin timers! Can anyone tell me how to set my router up to 'split' the channels or do i need a new router from talktalk!? Help!!? 

[Chris-TalkTalk]

HI Toad20,

If you want to try splitting the 2.4GHz and 5GHz bands you just have to give them a different SSIDs in the router settings

Chris

[Toad20#]

I have reset the router a couple of times...rebooted the router a few times and its still not letting me setup my smart plugs!!! 😕 My router is a sagem, is this model prone to this sort of thing?  

[Michelle-TalkTalk]

Hello,

How are you getting on?

Thanks

Michelle

[KeithFrench]

Hi @Toad20# 

I assume the situation is that these devices are not compatible with the 5GHz band. The router will support both the 2.4GHz & 5GHz bands, not just the 5GHz one. I also assume that they need to connect via an app of some sort & here probably lies the problem. There are some of these apps (I have no idea if this applies to your app) that have been badly written from an IP networking perspective, which causes your problem.

Please can you tell me the make/model of the router that you have & I will try to help you get these devices connected.

[Toad20#]

I have now reset the t router...and switched it off and reset it, and the BG smart plugs are still saying i'm connected to a 5Ghz  network and that i should go into the setting and set it to 2.4Ghz! 

[Debbie-TalkTalk]

Hi Toad20#

Please can you factory reset the router using the pin hole reset for ten seconds and then try and connect that device again?