Cisco AnyConnect no longer works

[keithlondon92]

Hi,

I work for a large public sector company within their IT. Myself and other users who are with TalkTalk can’t get connected onto the VPN through the Cisco AnyConnect client. It has nothing to do with the IT at our end and is definitely a change made by TalkTalk.

I have tried a hard reset and all of the usual, it’s critical that I get this working. 

can anyone in TalkTalk push out a firmware update or anything to my router? If it gets resolved, I will cancel my switch over to Sky (costing me £200; so really don’t want to switch) but I need this sorted asap. 

thank you 

[Debbie-TalkTalk]

HI @keithlondon92 

I'm so glad to hear this.

Our Devices Team are still working on this issue with the new firmware so it should be fully resolved soon.

[keithlondon92]

Thanks! That’s it working now, do you think this will be it sorted? Just don’t want it to happen again. 

[Debbie-TalkTalk]

Hi @keithlondon92 

I've made a change, please can you retest this morning?

[Michelle-TalkTalk]

Hi @angusreid9 

Apologies, our Devices Team are aware of this and are working to resolve this as soon as possible. Please can you create your own topic and we can raise this over to our Devices Team for you.

Thanks

Michelle

[angusreid9]

I am having an identical issue. Since 17/9 I have not been able to access CISCO AnyConnect through my TalkTalk internet, despite having no issues previously. Any firmware update or any other solution to this would be much appreciated as I am unable to work from home until this problem is resolved. 

[keithlondon92]

Hi, what did they have to do?

[chrisfola]

Samuel Colby from the Technical Services has just resolved my Cisco AnyConnect VPN connection issue over the phone

[chrisfola]

Hi, Samuel Colby from the Technical Services has just resolved my Cisco AnyConnect VPN connection issue over the phone

[Debbie-TalkTalk]

Hi @keithlondon92 

Our Devices Team are currently looking into this issue and I should have further updates later today.

I will post back on this thread.

Thanks

[keithlondon92]

My router is; 

Sagemcom-FAST5364