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For queries about your TalkTalk broadband service.

Will TalkTalk contact my old supplier and help cancel my contact

Nelson527
First Timer
Private Message TalkTalk
Message 3 of 3

Will TalkTalk contact my old supplier and help cancel my contract

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @Nelson527

 

I can see an inflight order to transfer to us, but I would always recommend contacting your current supplier to check that they have received a request from us.

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

It depends whether your old supplier is using the One Touch switch scheme etc, @Nelson527.

 

Have you asked Talktalk to take over the same phone number?

If it's a mainstream (Openreach) ADSL or FTTC service, then it should be straightforward too.

 

But usually checking that the old supplier knows you are leaving is advisable! You should really be checking that company's cancellation guidelines. 

Gliwmaeden2, a fellow customer.
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