Windows VPN stopped working

[simoncollyer]

Hi there,

I have suddenly started experiencing an issue with an existing VPN connection. It was working fine from when I moved to TalkTalk (Aug 2020) until quite recently. I last used it on 20th April 2022 then went away on holiday. Since my return (3rd May) it has refused to connect.

I have tried:

 - Rebooting the router

 - Restoring factory settings on the router (on advice of live chat support)

 - Other devices on the same TalkTalk connection

None of these have worked.

If I connect to the same VPN via a mobile hotspot it works fine.

My issue sounds identical, both in terms of timeframe and symptoms, to this one:

https://community.talktalk.co.uk/t5/Fibre/PPTP-VPN-stopped-working-overnight/m-p/2880975#M361918

Please could you help? I work from home and am unable to do so at the moment.

Many thanks

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[simoncollyer]

Hi Karl,

That's done it - all working now - thank you so much for your help and the quick response.

All the best

Simon

[Karl-TalkTalk]

Hi Simon,

This is now done, try the VPN now.

Thanks  

Karl. 

[simoncollyer]

Hi Karl,

Many thanks for getting back to me - any time is fine.

Thanks

Simon

[Karl-TalkTalk]

Hi

I can change the firmware to see if this will help, will take you offline for about 10 minutes, when is the best time to try this ?

Thanks  

Karl.