Work VPN Blocked

[ksewell999]

I am unable to use my work VPN on my broadband now. It worked for years up until today. I've tested with my mobile hotspot and that works flawlessly.

I've factory reset the router to rule that out.

I had called TalkTalk support but they were adamant that this was not their issue despite my work's IT believing it is. It seems like either my router was updated or some ports are now being blocked which is causing this issue.

Any help would be much appreciated.

[Debbie-TalkTalk]

Hi @ksewell999 

I'm so glad to hear this, thanks for letting me know 🙂

@Leeh8 - Please can you create a topic on the Community, we can then take a look at this for you.

Thanks again.

[Leeh8]

Hello Debbie,

I also have the same issue since Monday. I've been trying fixes with my work IT department and today bought a new laptop home and still have the same problem. Having read this thread it sounds like it is a TalkTalk settings issue. 

Could you look into a fix for me as well please?

I am using Cisco Anyconnect VPN and my router is FAST 5364-3 T8

Thanks in advance.

Regards

Lee.

[ksewell999]

That's working now, thank you!

[Debbie-TalkTalk]

Hi @ksewell999 

I've made a change, please can you retest this morning?

[Anonymous]

Morning,

Apologies, we have chased our Devices Manager for an update this morning and he said they are still investigating but will come back to us ASAP.

Thanks

Michelle

[ksewell999]

Hi,

I didn't hear anything from TalkTalk yesterday. Could you please provide an update? I tried to connect this morning and it is still not working.

Thanks

[Debbie-TalkTalk]

Hi @ksewell999 

I'm really sorry about this.

Our Devices Team are currently looking into this issue and I should have further updates later today.

I will post back on this thread.

Thanks

[ferguson]

OK, thanks for that, you should get a response from the support team tomorrow. 

[ksewell999]

Hi,

Its the "Wi-Fi Hub" FAST5364 running SG4K100202.

Its Cisco AnyConnect.

[ferguson]

Please confirm your make/model of router and the current software version. Also, which VPN client are you using?