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Broadband help

For queries about your TalkTalk broadband service.

Work VPN not

EugeJEuli
First Timer
Private Message
Message 4 of 4

Hi, my VPN is not working. I have tried several options from the internet and found this post that Debbie from Talk Talk support fixed for the user Lisa. Can you please assist me as I did phone, TT support said they cannot help me. I only moved yesterday to TT and want to cancel my broadband if I cannot resolve this as I must work from home and need to use the VPN. I would rather stay but at the moment it is for me critical to have a working VPN to be able to work.

Can't connect to work VPN - TalkTalk Help & Support

Solved: VPN connection not working - TalkTalk Help & Support

EJE
0 Likes
3 REPLIES 3

Message 1 of 4

Hi EugeJEuli

 

Do you still need help with this?

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi EugeJEuli

 

Apologies for the delay.

 

Your router has the latest firmware version and this should work with VPN.

 

Are you still experiencing the issue when connecting to VPN?

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KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 4

Which make/model of router do you have & what firmware is it?

Which VPN client are you using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?