Broadband help

EugeJEuli · ‎07-07-2023

Hi, my VPN is not working. I have tried several options from the internet and found this post that Debbie from Talk Talk support fixed for the user Lisa. Can you please assist me as I did phone, TT support said they cannot help me. I only moved yesterday to TT and want to cancel my broadband if I cannot resolve this as I must work from home and need to use the VPN. I would rather stay but at the moment it is for me critical to have a working VPN to be able to work.

Can't connect to work VPN - TalkTalk Help & Support

Solved: VPN connection not working - TalkTalk Help & Support

EJE

Debbie-TalkTalk · ‎11-07-2023

Hi EugeJEuli

Do you still need help with this?

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Debbie-TalkTalk · ‎10-07-2023

Hi EugeJEuli

Apologies for the delay.

Your router has the latest firmware version and this should work with VPN.

Are you still experiencing the issue when connecting to VPN?

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KeithFrench · ‎07-07-2023

Which make/model of router do you have & what firmware is it?

Which VPN client are you using?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Broadband help

Work VPN not