York internet outage for over 2 weeks

[georgeYork13]

Hello,

Has anyone else experienced a TalkTalk internet outage? Ours went down December 3rd (YO23). We were originally told it was a system problem that would be fixed within two hours.  The next day we were told the problem was fixed but we still could not connect. We reached out via chat and phone every day for several days and then were told it was an exchange issue impacting several areas. Then again we were told it was fixed but we couldn't connect. Finally over a week later talking to a "supervisor" I was told it was definitely an exchange issue and Open Reach were working on it. More calls and it is still isn't fixed and we are on day 16 of having no internet. I am told we cannot cancel service without a penalty until we go a full 30 days with no service but I am close to doing so and paying it at this point. Is anyone else in York experiencing these issues?

[georgeYork13]

We only have internet and not a landland. I was last told Open Reach would have it repaired by today Dec 20. It is not up. I asked weeks ago for a new router but at that time was told it was an exchange issue. It has now been 16 days down. I am on hold for support again which normally takes 45 minutes or more. This has been a terrible experience and I have spent hours on the phone and chat trying to get fixed. At this point we are happy to pay for an engineer to come out but support isn't offering to do anything. YO23 1AX.

[Debbie-TalkTalk]

Hi georgeYork13

I'm really sorry to hear this.

I can see that there was an exchange fault previously. Is your landline working for calls?

Did we ever send a new router for testing?

[ferguson]

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