broken router

[keith94darklord!]

Hi On Sunday I lost my internet connection, router flashing amber , tried turning off,reset and everything else nothing worked so phoned this morning for over an hour, line checked all fine so has organised an engineer , having read the forums all say its the router so borrowed my brothers and the internet works fine. why cant I just get a new router with out the engineer? Thanks

Any Help gratefully received 

[Debbie-TalkTalk]

Hi Keith

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

[keith94darklord!]

Thank you Debbie and Chris  so much better dealing you guys always get the job done, Thanks again

[Debbie-TalkTalk]

Hi Keith

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[keith94darklord!]

Hi Chris that would be great thank you. Cheers Keith

[Chris-TalkTalk]

OK thanks. I can send another router to test with, would you like me to arrange this?

Chris

[keith94darklord!]

Hi Yes  tried everything have swapped my router for my brothers and its all works fine

[Chris-TalkTalk]

Hi Keith,

Did you try resetting the router to factory default settings?

Chris