broken switch on router. Switch is not latching on so cannot keep it going.

[ashtanga]

I have been with Talk Talk for years and router is probably  "warn out". I tried several times to speak to customer service but they just run an automatic voice and do an automatic test and say everything is ok.  But that is because I have the switch stuck up with sellotape and the router standing upwards to keep pressure on the switch. After two minutes the button releases and I loose connection. 

Could I please have a replacement router sent ASAP.        Thankyou Carol 

What informatio do you require to do this. ?

[Debbie-TalkTalk]

Hi @ashtanga 

How are you getting on, have you received the router?

[Debbie-TalkTalk]

Hi ashtanga

Have you received the replacement router?

[Karl-TalkTalk]

Hi Carol

I've ordered a router for you, should be with you in a day or two.

Thanks  

Karl. 

[ashtanga]

I never wanted to get involved with all of this. I just wanted to get a replacement router but Customer service by telephone was hopeless, all automated.    i am 70 years old and I don't how to do this.  I have tried to find the "profile" you are talking about , have entered name and telephone number  but there is no "send" button , so I have no idea if the information is logged or not. 

Can you now proceed to send me the Router, or will I have to try again to give the details.   Thankyou     sorry. 

[Debbie-TalkTalk]

HI @ashtanga 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then send you a replacement router.

Thanks

Debbie

[Gliwmaeden2]

Staff will reply during the day, @ashtanga.

You need to complete your community forum profile details. Go via your avatar/name; settings; from the drop down menu, choose Personal Information. 

Add your Talktalk phone number or account number. SAVE CHANGES. 

Don't post any of that information in this thread.