For queries about your TalkTalk broadband service.
on 21-05-2024 04:35 PM
I have been with Talk Talk for years and router is probably "warn out". I tried several times to speak to customer service but they just run an automatic voice and do an automatic test and say everything is ok. But that is because I have the switch stuck up with sellotape and the router standing upwards to keep pressure on the switch. After two minutes the button releases and I loose connection.
Could I please have a replacement router sent ASAP. Thankyou Carol
What informatio do you require to do this. ?
on 04-06-2024 09:20 AM
on 28-05-2024 11:37 AM
Hi ashtanga
Have you received the replacement router?
on 22-05-2024 02:38 PM
Hi Carol
I've ordered a router for you, should be with you in a day or two.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 22-05-2024 02:26 PM
I never wanted to get involved with all of this. I just wanted to get a replacement router but Customer service by telephone was hopeless, all automated. i am 70 years old and I don't how to do this. I have tried to find the "profile" you are talking about , have entered name and telephone number but there is no "send" button , so I have no idea if the information is logged or not.
Can you now proceed to send me the Router, or will I have to try again to give the details. Thankyou sorry.
on 22-05-2024 07:23 AM
HI @ashtanga
I'm sorry to hear this.
Please can you add your name and TalkTalk landline number to your Community Profile, we can then send you a replacement router.
Thanks
Debbie
on 21-05-2024 06:02 PM
Staff will reply during the day, @ashtanga.
You need to complete your community forum profile details. Go via your avatar/name; settings; from the drop down menu, choose Personal Information.
Add your Talktalk phone number or account number. SAVE CHANGES.
Don't post any of that information in this thread.